Date: Aug 21, 2018

Assertiveness Skills


You Will Learn How To

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns and habits
  • Develop a positive, proactive response to difficult behaviors in others
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set using proven tools, tactics and techniques
  • Generate the results you want when dealing with others


Course Benefits

Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalized action plan to further develop your assertiveness skills.


Who Should Attend

Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, team and project leaders.

Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course. Activities include:
  • Practicing assertive communication
  • Exhibiting confident body language
  • Recognizing assertive characteristics
  • Modeling assertive behavior options
  • Assertively managing real-world pressures and demands
  • Profiling your conflict handling style
  • Applying assertiveness techniques
  • Reacting rapidly to common challenges
  • Planning successful outcomes
  • Giving and receiving structured feedback


Course SC003 Content


  • Identifying goals and themes
  • The power of self-awareness
  • Establishing the value of mutual benefit

Assertiveness Essentials

Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization

Expressing Personal Power

Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style as a factor in assertiveness
  • Embracing the need to respond differently to different situations
  • Considering the role of Emotional and Social Intelligence

Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks
  • Asserting 360 degrees: Peers, direct-reports, bosses and vendors

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Selecting the appropriate tools

Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

Putting the "action" into the action plan

  • Constructing a blueprint from your case study journal
  • Applying best practices under pressure
  • Reinforcing your newly developed assertiveness skills for long-term value
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change

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